Terms of Service
1. Acceptance of Terms
By accessing or using chargeback-agency.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Website.
These Terms apply to all visitors, users and anyone who submits an enquiry through the Website.
2. Services
Chargeback Agency Ltd. provides fund recovery consulting services to individuals who have suffered financial losses due to fraud, scams or misconduct by financial service providers. Our services include:
- Assessment of fund recovery prospects
- Preparation and submission of chargeback claims
- Regulatory complaint preparation
- Liaison with legal professionals and regulatory bodies
- Blockchain forensic analysis for cryptocurrency-related losses
3. No Guarantee of Outcome
We make no guarantee that any recovery attempt will be successful. Outcomes depend on the specific circumstances of each case, the jurisdiction involved, the evidence available and the actions of third parties (banks, regulators, courts). Past results do not guarantee future performance.
Nothing on this Website constitutes legal or financial advice. You should seek independent legal counsel before making decisions about recovery action.
4. Fees
The initial case review is provided free of charge. If we proceed with your case, our fee structure will be communicated to you in writing before any work begins. We operate on a no win, no fee basis: our success fee is charged only upon actual recovery of funds to your account. No upfront payments are required.
5. User Obligations
By submitting an enquiry, you confirm that:
- The information you provide is accurate and truthful to the best of your knowledge
- You are the person who suffered the financial loss or are authorised to act on their behalf
- You will promptly provide any additional documentation requested to support your case
- You will not use the Website for any unlawful purpose
6. Intellectual Property
All content on the Website — including text, graphics, logos and software — is the property of Chargeback Agency Ltd. and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works without our prior written consent.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Chargeback Agency Ltd. shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Website or our services, including but not limited to loss of funds, loss of data or loss of profits.
Our total liability to you in connection with any claim arising from these Terms or your use of the Website shall not exceed the fees actually paid by you to us in the 12 months preceding the claim.
8. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the content, privacy practices or accuracy of any third-party website and provide links for convenience only.
9. Privacy
Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Modifications
We reserve the right to modify these Terms at any time. Changes are effective upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.
12. Contact
For any questions about these Terms, please contact us:
- Email: [email protected]
- Post: Chargeback Agency Ltd., Level 35, Oxford House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong SAR