Privacy Policy
1. Introduction
Chargeback Agency Ltd. ("we", "our" or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use chargeback-agency.com (the "Website"), how we use it and your rights in relation to it.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and all applicable data protection laws.
2. Data We Collect
2.1 Information you provide
- Full name
- Phone number
- Email address
- Approximate financial loss amount
- Preferred contact method
- Description of your situation (optional)
2.2 Information collected automatically
- IP address and approximate geographic location (country level)
- Browser type and version
- Pages visited and time spent on the Website
- Form submission timestamps (used for spam prevention only)
2.3 Cookies
We use essential cookies required for the Website to function and security cookies (Cloudflare Turnstile) to protect against automated spam submissions. We do not use advertising or tracking cookies without your explicit consent.
3. How We Use Your Data
- To assess and respond to your fund recovery enquiry
- To contact you by your chosen method (phone, email or WhatsApp)
- To prevent spam and fraudulent submissions
- To comply with legal obligations
The legal basis for processing is your consent (Article 6(1)(a) GDPR) given by submitting the contact form, and our legitimate interest in preventing abuse (Article 6(1)(f) GDPR).
4. Data Sharing
We do not sell, rent or trade your personal data. We may share your information with:
- Case specialists and legal partners — only to the extent required to assess and pursue your recovery
- Regulatory authorities — where required by law or as part of your recovery process
- Cloudflare — for CDN delivery and Turnstile bot protection; see Cloudflare's Privacy Policy
5. Data Retention
We retain enquiry data for up to 36 months from the date of last contact, or until you request deletion, whichever is earlier. Server logs are retained for up to 90 days.
6. Your Rights
Under GDPR/UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction, including encrypted transmission (TLS), access controls and regular security reviews.
8. International Transfers
Your data may be processed in countries outside the European Economic Area. Where this occurs we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the Website after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy-related questions or requests, please contact us:
- Email: [email protected]
- Post: Chargeback Agency Ltd., Level 35, Oxford House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong SAR